At Bitterroot Silverworks, we work hard to ensure our store policies are fair, clear and transparent. If you can’t find the information you’re looking for below, don’t hesitate to get in touch so we can help you further.
SHIPPING POLICY
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After a purchase is made, processing usually takes between 1-2 days.
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We use Priority shipping for the United States and usually takes between 2-5 business days
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once shipped.
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For purchases under $50, a flat rate shipping cost of $10.00 is added.
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For all purchases $50 and higher, shipping is included.
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If you would like to make any shipping adjustments, please contact me and let me know.
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International shipping is not included in the purchase price and is determined at check out.
RETURN & EXCHANGE POLICY
I work hard to ensure clear and concise descriptions of the items I have for sale. This includes measurements and sizes of jewelry. Please make sure you check your size before you commit to purchasing any items. I will offer an exchange or refund if an item is damaged during shipping, but I will need to see pictures and reporting the damage to me must be done within 2 days of delivery. I will not give a refund for buyers remorse or change of mind. I will offer an exchange for a different item, but you are responsible for shipping the item back to me and a service fee of $15 will be applied to the exchange.
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